Troubleshooting
Common integration issues, traces, and observability.
Authentication
Product API calls require X-API-Key. Create a key on the API keys page. See Authentication.
Account management routes use your portal login. The API explorer uses a short-lived sandbox session when you are signed in.
Request ID
Every response may include X-Request-Id. Include it when contacting support.
Reasoning trace
Call reason with include_trace=true (query) or SDK includeTrace: true to inspect performance and cache stats.
# Example: inspect latency / cache via playground or API explorer # Prefer include_trace only while debugging — it increases response size.